Returns and Refunds
We want your gift to arrive right. If it doesn’t, we’ll help — and we arrange the return pickup.
You don’t need to ship the parcel yourself.
Returns and Refunds
We want your gift to arrive right. If it doesn’t, we’ll help — and we arrange the return pickup. You don’t need to ship the parcel yourself.
WhatsApp / call +91 79765 13586 with your order number.
Quick summary
7-day window
Unused, non-personalized items from the date of delivery.
Wrong or damaged
Tell us within 48 hours. Free pickup, replacement or refund.
Personalized gifts
Returnable only if we sent the wrong design or it arrived damaged.
We pick it up
After approval, LACUM books the return shipment for you.
What can be returned?
Within 7 days of delivery, if the item is:
- Non-customized / not personalized
- Unused, unwashed, and in the same condition you received it
- In original packaging, with tags and accessories
- Linked to a valid order number
What cannot be returned?
- Personalized or custom-made gifts (names, dates, photos, laser-cut text), except when the mistake is ours
- Used, washed, or customer-damaged items
- Items missing tags, accessories, or original packing
- Gift cards and items marked final sale
I received the wrong item
Contact us within 48 hours with your order number, what you ordered vs what arrived, and photos.
We’ll offer a free replacement or a full refund. Pickup is on us. Keep the item unused until we confirm pickup.
My order arrived damaged
Contact us within 48 hours with photos of the item, inner packing, and outer carton.
We’ll replace it or refund you. Return pickup is free. Don’t throw away the packaging until we say so.
How to start a return
- WhatsApp / call +91 79765 13586 or use the contact form.
- Share your order number, reason, and photos if the item is wrong or damaged.
- We confirm whether the return is approved.
- LACUM initiates the return pickup and shares the slot and courier details.
- Keep the item packed in the original box with your name and order number inside.
Do not courier the parcel on your own. Unannounced packages may not be accepted.
Return shipping
| Reason | Who pays pickup |
|---|---|
| Wrong item / damaged / our error | LACUM (free) |
| Change of mind (eligible non-personalized item) | We’ll tell you before booking if any charge applies |
Refunds
After we receive and inspect the item (usually 2–4 business days):
- Approved refunds go to your original payment method
- Credit typically shows in 5–7 business days after approval
- Original outbound shipping is refunded only if the whole order comes back because of our error
We may offer a replacement or store credit if that’s faster.
Cancellations
- Before dispatch: we can usually cancel and refund in full.
- Personalized items: once production has started, cancellation is generally not possible.
- After dispatch: treat it as a return under the rules above.
Need help?
WhatsApp / call +91 79765 13586
Or use the contact form on lacum.in
Keep your order number ready.
Chat on WhatsApp