Privacy Policy

1. Who we are

LACUM is a Jaipur-based gifting business offering personalized laser-cut gifts, home décor, jewellery, and corporate / bulk orders.

• Website: https://lacum.in/
• Workshop / dispatch: Jagatpura, Jaipur, Rajasthan 302017, India
• Phone / WhatsApp: +91 79765 13586 · https://wa.me/917976513586
• GSTIN: 08LBDPS2845E1ZC

2. Information we collect

We collect only what we need to take an order, make a personalized product, deliver it, and support you.

Information you give us

• Name, phone number, email address, and shipping / billing address
• Company or event name, GSTIN, and quantity details for bulk or corporate orders
• Order notes, artwork, logos, names, dates, and messages for personalization
• Photos and other files you upload or send for custom gifts
• Messages sent through the website, WhatsApp, phone, or email

Information collected automatically

• Device and browser type, IP address, pages viewed, and referring site
• Cookies and similar technologies used for the shopping cart, checkout, and site performance

Payment information

Card, UPI, and net-banking payments are processed by our payment partners. We do not store your full card number or UPI PIN on our servers.

3. How we use your information

• To create your cart and checkout on lacum.in
• To make, pack, and ship orders, including personalized and bulk orders
• To print, engrave, or cut names, photos, and logos that you approve
• To send order confirmations, dispatch updates, and replies to enquiries
• To issue invoices, including GST invoices where required
• To improve the website, prevent fraud, and keep payments secure
• To send service messages. Marketing messages are sent only where allowed, and you can opt out at any time

4. Photos, names, and custom artwork

Personalized gifts often need a photo, name, date, or logo. We use these files only to produce and, if needed, reprint your order.

• Please send only images and text you have the right to use.
• If a gift is for a child, the adult placing the order is responsible for providing that information.
• We do not sell customer photos or use them in ads without separate permission.
• Artwork and photos are kept only as long as needed for production, reprints, and dispute handling, then deleted or archived securely.

5. Who we share information with

We do not sell your personal information. We may share it only with:

• Payment gateways that process UPI, cards, and net banking
• Courier and logistics partners who deliver your order
• Website, hosting, and analytics providers that keep the store running
• Professional advisers or authorities when required by law

These parties are expected to use the information only to provide their service to us.

6. Cookies

lacum.in uses cookies to remember your cart, keep you signed in, measure site use, and complete checkout securely. You can block cookies in your browser. Some parts of the shop, including the cart and checkout, may not work if essential cookies are turned off.

7. Data storage and security

Your information is stored in India and / or with service providers who process data for us. Checkout uses 128-bit SSL encryption. Access to order and personalization files is limited to people who need them to fulfil your request.

No online transmission is completely secure. If you believe an order has been misused, contact us on WhatsApp or phone.

8. How long we keep information

• Order, invoice, and GST records are kept for the period required under Indian tax and accounting law.
• Delivery addresses and contact details are kept while we may need them for reprints, returns, or support.
• WhatsApp and enquiry chats are kept as long as needed to complete your request.
• When information is no longer required, we delete it or store it in a form that no longer identifies you.

9. Your choices and rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• Share a copy of the personal information we hold about you
• Correct inaccurate details
• Delete information we no longer need to keep
• Withdraw consent for marketing messages
• Lodge a complaint with the Data Protection Board of India if you are not satisfied with our response

To make a request, message us on WhatsApp at +91 79765 13586 from the number linked to your order, or write to us with your order number.

10. Children

Our website is intended for adults buying gifts, including gifts for children. We do not knowingly collect personal data directly from children. If you believe a child has given us information, contact us and we will delete it where we are not required to keep it.

11. Third-party links

Our site may link to payment pages, courier tracking, or social media. Their privacy practices are their own. Please read their policies before sharing information on those sites.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of lacum.in after an update means you accept the revised policy.

13. Contact us

For privacy questions, data requests, or complaints: